How Can We Help You?

Download Ledger Live from ledger.com, connect your device via USB-C, and follow the on-screen setup wizard. You'll create a PIN code and write down your 24-word recovery phrase. This phrase is crucial - store it securely offline and never share it with anyone.

Your funds are completely safe as long as you have your 24-word recovery phrase. Simply purchase a new Ledger device and use the "Restore from recovery phrase" option during setup. Your entire wallet, including all accounts and balances, will be restored.

No. Ledger cannot access your funds. Your private keys are stored securely on your device's certified secure element chip and never leave the device. Even Ledger as a company has no way to access your assets. Only you, with your PIN and recovery phrase, control your crypto.

Open Ledger Live, go to Settings > Help > Check for updates. If an update is available, follow the on-screen instructions. Make sure your device is charged (Nano X) and your recovery phrase is accessible before updating.

Ledger supports over 15,000 cryptocurrencies and tokens including Bitcoin, Ethereum, Solana, Cardano, Polkadot, and many more. You can install up to 100 apps simultaneously on your Nano X to manage different assets.

You can reach our support team through the contact form below, email us at support@mvaults.com, or use the live chat feature in the bottom right corner. Our support team is available 24/7 to help with any questions.