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Get detailed responses to complex questions. Our team typically responds within 2-4 hours during business hours.
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Reach out directly to the department that can best assist you.
Order inquiries, product questions, shipping updates, and general assistance.
support@mvaults.comHelp with device setup, firmware updates, troubleshooting, and technical issues.
tech@mvaults.comBulk orders, business accounts, custom quotes, and partnership opportunities.
sales@mvaults.comAffiliate program, reseller inquiries, and strategic partnerships.
partners@mvaults.comMVaults will NEVER ask for your 24-word recovery phrase via email, chat, or any other means. Anyone asking for this information is a scammer.
Quick answers to common questions about contacting support
Our customer support team is available 24/7 via email and live chat. Technical support for device setup is also available around the clock. Business and sales inquiries are handled during business hours (Mon-Fri, 9AM-6PM EST).
Live chat responses are typically under 5 minutes. Email support usually responds within 2-4 hours during business hours, and within 12 hours on weekends and holidays. Complex technical issues may require additional time for thorough investigation.
Yes! Our technical support team is well-versed in Ledger Live and can help with most common issues. For complex app bugs or feature requests, we may refer you to Ledger's official support channels.
First, check your order confirmation email for tracking information. If tracking shows delivery but you haven't received it, contact us immediately with your order number. We'll investigate and resolve the issue promptly.
Currently, we don't offer phone support to ensure the security of our customers. Scammers often pose as support agents over the phone. All legitimate MVaults support is provided via email, live chat, or our help center.
For security concerns or to report suspicious activity, email security@mvaults.com immediately. Include as much detail as possible. We take all security reports seriously and investigate promptly.
Global presence to serve customers worldwide
United States
548 Market Street, Suite 12345
United Kingdom
1 Canada Square, Canary Wharf
Singapore
1 Raffles Place, Tower 2
Our Help Center has hundreds of articles covering everything from device setup to advanced security tips. If you can't find your answer there, our support team is always ready to help.