Learn how to start a return or exchange. We keep it simple, security-first, and transparent about what qualifies and how refunds are processed.
Unopened, factory-sealed Ledger devices can be returned within 30 days of delivery with proof of purchase.
Must be unused, in original seal and packaging, with all accessories and inserts included.
For security reasons, opened or activated hardware wallets are non-returnable. Warranty applies for defects.
Final sale and non-refundable once delivered.
Follow these steps to keep your return fast and secure. Unauthorized or opened returns will be refused for customer safety.
Email returns@mvaults.com with your order number, reason for return, and photos of the sealed box.
Wait for return authorization (RA) and instructions. Unauthorized returns may be refused.
Pack the item securely in the original box plus an outer shipping box. Keep the seal intact.
Ship with a trackable method. Return shipping is your responsibility unless the return is due to our error.
Once received, we inspect within 3 business days. If approved, refunds are issued to the original payment method.
What to expect after you initiate a return. Times may vary based on carrier speed and banking partners.
RA response
Typical response within 1 business day.
Inspection
1–3 business days after the return arrives at our facility.
Refund posting
We process within 5 business days after approval; banks may take additional time to post.
Exchange
Exchanges are processed as a new order after return approval. Price differences may apply.
Check the guidance below before opening the box. If the seal is compromised, stop and contact us first.
Return unopened; request an exchange for Nano X vs Nano S Plus.
If unopened, return within 30 days. If shipped twice, contact support immediately.
Photograph the outer box and seals before opening. If the seal is broken, stop and contact support.
Do not open the seal. Send photos and we will arrange an immediate replacement with a prepaid label.
Follow these precautions to protect your security and ensure fast processing.
Email us with your order number and photos of the sealed box. We respond quickly and keep you updated at every step.